Case Studies

Cox Health

Like many healthcare facilities, CoxHealth was fighting an uphill battle with a manual process for patient identification, insurance information and signature capture. It was increasingly labor intensive, error prone, untimely and expensive. What they needed was a system that would capture this critical patient data efficiently and accurately, and then distribute it to the right department at the right time in the right format.

They chose to implement a software solution called PatientWorks® from NewBold Corporation that captures this critical information to supplement the data from their HIS system. PatientWorks allows Admissions Services to capture patient identification, insurance cards and electronic signature. It creates barcoded forms for patient labels and armbands, merges them with patient data and ultimately routes the merged forms to network printers, imaging systems or any other location in the organization where they are needed. PatientWorks interfaced with their existing Siemens Invision, Cerner Millennium and EMC Documentum imaging systems. In addition, PatientWorks was implemented in the Print Shop to manage and print all hospital approved forms.

Good Samaritan Hospital

Good Samaritan Hospital (GSH) of Vincennes, Indiana, a 260-bed facility serving southwestern Indiana and southeastern Illinois, has been a PatientWorks® customer for over five years. They selected the PatientWorks solution to replace their existing in-house application that utilized custom queries on QuadraMed Affinity and Barcode Blaster thermal printers. They also printed face sheets on pre-printed forms. "Prior to using PatientWorks, we had dot-matrix printers which were high maintenance - only the first page was legible and the rest were not," says Chuck Christian, Director of IS. "The old patient ID bands had a high failure rate due to the illegible barcodes. We had a very low scan rate due to the fact that the labels were being placed inside the armband and the pouch would bubble up on many of our patients."

Cleveland Clinic Florida

Before Cleveland Clinic Florida (CCF) switched to PatientWorks, their forms printing process was inefficient and unstable. They utilized a solution that downloaded all of their forms, as PCL macros, to laser printers. The data was then merged and printed through Siemens. "The download process was very time consuming and did not always work," says Tom Mooney, IT Manager. "We were constantly running into revision problems with the wrong form being printed." Finally, as CCF added more and more forms to their solution, the costly flash memory requirements for all of their printers also grew. CCF began investigating alternatives and found PatientWorks superior to the competition. They decided to switch to PatientWorks after a successful trial period.

Ochsner Clinic Foundation

Ochsner Clinic Foundation, a not-for-profit healthcare delivery system serving the New Orleans area, was dissatisfied with the appearance of its admissions package. Gary Hattier, the Ochsner I.S. project analyst responsible for ADT forms administration, explained, "We needed to improve our consistency and efficiency." That's when Ochsner began considering forms automation software - no small step for an organization that spends a considerable amount on pre-printed forms each year. Ochsner chose PatientWorks®, the forms automation software from NewBold.