Patient Queue and Wait Time Tracking

Allow your staff to manage the patient check-in process in real-time using KioskWorks Queue Navigator. Staff can monitor patient wait times and determine the status of co-pay collections as well as identify patients who have updated their demographic and insurance information during the check-in process. Additionally, your staff can determine whether documentation and/or other EHR forms have been signed.  Queue Navigator can also notify additional staff if patient wait times exceed pre-determined criteria.

  • Monitor patient wait time and determine the status of co-pay collections.
  •  Determine whether required forms have been signed.
  •  Verify patient demographic information and allowing staff to update your HIS as needed.
  • Verify insurance information.
  • View important reports and metrics including:
    • Wait Times
    • Payments
    • Patient Tracking
    • Process Utilization