In today's world of increasing patient volumes, declining reimbursements and increasing costs, healthcare organizations are looking for new ways to run their operations more efficiently. Simultaneously, patients are becoming true consumers: more demanding, more informed and more likely to shop around for quality care and superior service.

In order to stay competitive organizations must balance superior patient service with operational efficiencies. KioskWorks Cloud provides patients with all the standard self-service conveniences they are accustomed to. KioskWorks Cloud is specifically designed to allow your patients to walk themselves through the entire check in process.

Checking in and processing large numbers of patients, collecting personal information and co-payments as well as disseminating repetitive information regarding directions, department, staff and policies can expend large amounts of hospital resources.KioskWorks lets you create a customizable user touch screen program that will enhance the relationship between your patients, visitors and staff. KioskWorks will also extend the reach of your hospital resources. The KioskWorks solution will greatly increase patient satisfaction, reduce FTE requirements and improve bottom line collections.

Allow your staff to manage the patient check-in process in real-time using the Care Wizard. Staff can monitor patient wait times and determine the status of co-pay collections as well as identify patients who have updated their demographic and insurance information during the check-in process. Additionally, your staff can determine whether documentation and/or other EHR forms have been signed. The Care Wizard can also notify additional staff if patient wait times exceed pre-determined criteria. Monitor patient wait time and determine the status of co-pay collections. Determine whether required forms have been signed. Verify patient demographic information and allowing staff to update your HIS as needed. Verify insurance information. View important reports and metrics including:
Wait Times
Payments
Patient Tracking
Process Utilization

PatientWorks e-forms automation solution provides positive patient identification and streamlines the registration, clinical and billing process.Eliminate the costly, time consuming, and error prone process of applying labels to pre-printed forms.Capture patient photos.Patients can sign forms electronically.Capture scanned images of driver licenses, insurance cards and doctor’s orders; all integrate with your document or imaging solution.

PatientWorks’ photo capture, electronic signature capture and image capture solutions provide healthcare facilities with the tools to meet Red Flag rules and recommendations.

Capture signatures electronically with PatientWorks. Signed forms can be immediately sent to your document imaging solution and/or printed to become part of the patient’s medical history. Signed forms are encrypted and securely stored in the PatientWorks SQL database.Forms presented to patients for signature are based on the patient’s personal/medical information and reason for visit. Using kiosks, tablets or PCs, patients can capture images at or beyond the registration desk. Signed forms are reprintable using PatientWorks software.

Scan images of driver licenses and insurance cards, and capture patient photos. All captured images can be printed and/or sent to your document imaging solution.

PatientWorks can produce any bar code symbology, linear or 2-dimensional, in any orientation, printing to your existing laser or thermal printers.At the bed side: Positive patient identification is extremely important when scanning bar codes at the bedside. PatientWorks can ensure positive patient identification by deploying bar codes that include a Mod 43 check digit verification, ensuring the patient’s armband was read correctly. PatientWorks can also eliminate preceding zeros or add characters to comply with any bedside scanning solution you already have deployed.In Medical Records: A 100% read rate is achieved when scanning bar codes into your electronic medical record solution. Patient identification and form identification bar codes are produced in exact zonal position to meet your scanning solution’s specifications.

Our Enhanced Cashiering Solution is a real time cashiering solution that improves the co-payment collection process through integration with your accounts receivable, billing, and appointment applications. It was designed for ease of use and fast patient processing while incorporating security and control of cash collections. It takes your credit card processing "out of scope" for PCI purposes and provides protection against costly credit card breach. Our solution insures that you collect the proper amount at the time of service to avoid missing the opportunity to immediately collect amounts due and reduce collection needs and losses. Collection after the time of service is less

Our ID card solution cost effectively produces durable, attractive and secure identification cards. PatientWorks offers a turnkey plastic card printing, workflow and forms management solution to improve your existing identification processes and save your organization money.Legacy patient registration methods are archaic, inefficient, and prone to errors that are costly for your institution.Upon registration, a secure photo ID can be issued to your patients.Give patients a reason to come back to your facility instead of a competitor’s with a card that advertises your organization.Not only will your staff benefit by the patient having proper ID, our KioskWorks solution can also take advantage of the patient ID card to quickly check in patients for their appointments.

Map Maker allows Hospital personnel to establish an unlimited number of maps and directions based on kiosk location. Multilingual support for all maps and directions can be established based on the patient population. Hospital staff can easily denote the most efficient way to a destination with visual and turn-by-turn directions.

Whether your visitors check-in through KioskWorks or directly with staff, PatientWorks Visitor Management Solution tracks volumes, visit times and visitor compliance.

• Read more about PatientWorks Integrated with Epic

KioskWorks Cloud allows patients to check-in from home, on their mobile phones or on self-service kiosks. Why wait for the patient to arrive at your facility to start the registration process? Let them pre-check-in for appointments or reserve time for services such as lab, x-rays, etc. from their home or phone using our KioskWorks Cloud solution.

PatientWorks gives you the ability to send appointment reminders to your patients a set time before their upcoming appointments via text or email. Integrated with our PortalWorks product, the solution allows a patient to also preregister for their appointments by selecting their upcoming appointment, verifying their demographics and insurance, signing electronic forms required for the appointment, and paying their copayments related to the selected appointments. This alerts your staff as to who has preregistered and saves the patient time when they arrive for their appointment. The solution reduces no shows and saves your staff time and money while providing patients with the convenience of signing paperwork, verifying data, and making payments from home or on their mobile phones.

The PatientWorks Downtime Registration solution allows you to continue critical patient care during both short term and extended planned or unplanned outages. Any documents, such as wristbands, chart labels, consents, insurance forms, labels, etc. can be produced through the application with patient information loaded to the documents. Comply with HIPAA regulations which state that healthcare providers should “establish procedures to enable continuation of critical business processes…while operating in emergency situations."

Give your patients a visual board to show them who is being served and what the estimated wait times are for those patients that are waiting. This display board can be used in any waiting area and keeps the patients informed of their status and alerts patients when staff is ready to see them. Staff indicates the next patient to be seen by changing the status in Patient Xpress. Patient wait times are computed based on the number of patients being served or ahead of the patient and average service times. Communicating status to the patients improves their overall satisfaction with their healthcare encounter.

Temperature Screening Kiosks
Screening staff, visitors, and patients temperatures as they enter the facility with a fast and easy to use temperature screening kiosk provides safety and comfort for everyone involved in healthcare today. PatientWorks offers a variety of temperature screening kiosk options. The exact model we recommend depends on your specific needs. Since these products are currently in high demand and are new to the market, there are many choices for you to consider. We did a thorough evaluation of the various products available today and would be happy to share why we recommend the kiosk model we do.Contact us to learn about our recommendations and why a specific kiosk might best fit your long term needs.

PatientWorks Messenger allows staff to quickly and easily communicate with patients during their intake process. Text messages and emails can be sent from within the KioskWorks Cloud application. Reduce patient frustrations with trying to get hold of their provider staff with this communication tool.