PortalWorks - Give your patients the freedom to check-in from home

 
At PatientWorks, we understand patient self-service. We know the challenges of patient access and the complexity of patient workflows. Our solutions range from patient self-service check-in kiosks to tablets, mobile apps, and portals. We allow patients to do more by themselves and avoid long wait times at your facility. This saves staff time, improves registration accuracy, and provides patients with a wide range of self-service tools.
 
Many healthcare providers attempt to push patient registration tasks out of their facilities to have the patient workflows done before their arrival. This reduces registration time and work and allows patients to be quickly served improving their satisfaction. 
 
 
PortalWorks, our portal check-in solution allows patients to check-in from home. 
 
Why wait for the patient to arrive at your facility to start the registration process? Let them pre-check-in for appointments or reserve time for services such as lab, xrays, etc. from their home using our PortalWorks solution. Similar to checking in for an airline flight the day before your flight, PortalWorks allows patients to check-in for their appointments, verify demographic data, make necessary payments, and proceed quickly to their service area when they arrive at your facility.
 
 
Patients have gone digital. They’re mobile.
 
They want the ability to perform appointment check-in from anywhere. PortalWorks lets you extend your information systems to the patient’s computers and mobile devices. Consumers in today’s economy use computers at home and smart phones to transact business and expect to have the same conveniences from their healthcare provider. Now you can empower you patients with a simple and easy to use web browser-based application that gives them the same features and functionality they see from self-service kiosks at your location.
 
Protect you patients’ PHI and Cardholder Data
 
PortalWorks is hosted by you and therefore you control PHI. The payment processing is through a PCI Compliant component where no cardholder sensitive data is stored, captured, or transmitted by PortalWorks or in your computer network. PortalWorks is based on the PatientWorks software foundation components and is integrated with your Hospital Information Systems and Practice Management applications. This provides accurate and real time data for patient appointment check-in, demographic updates, and co-payment amounts.
 
Provide your patients more convenience and save time and money.
 
Check-in from home
 
Standalone or embedded in your patient portal.
You may implement PortalWorks as a standalone site with registration processes or embed it in your current patient portal for ease of use.
Patients log into a secure website to access the PortalWorks application and its functions.
Patients are presented the appointments that are available for check-in.
 
Check-in for appointments
Check-in for one or multiple appointments. Based on defined parameters the appointments for the patient are presented and the patient selects the appointments they wish to pre-check-in for.
 
Verify Insurance and Demographic Data
Allow patients to verify insurance and key demographic data.
This allows the patient to verify key information prior to arriving the facility thereby saving the patient’s and staff’s time.
 
Online Electronic Forms
Save paper and time. Patients can electronically sign the necessary forms insuring compliance and automatically
sending the signed forms to your imaging system. This saves staff time and paper. Patients can sign the required forms electronically. The forms are then stored as images and submitted to your imaging system to associate with the patient and visit.
With PortalWorks, patients can check-in from home, complete registration forms, make co-payments, verify insurance, update demographic data, and receive a “fast path” acknowledgement
to speed them through the registration process when they arrive for their services. You have visibility on who has pre-checked-in and whether they have paid, made changes to their information and signed the necessary forms.
 
Benefits of PortalWorks:
 
  •  Patients can pre-check-in from home the day before their appointments.
  •  Improves patient satisfaction.
  •  Insures patient payments are made before services are provided.
  •  Speeds patient flow in registration areas.
  •  Seamlessly integrated to your hospital or practice management applications.
  •  HIPAA and PCI secure for protection of patient and cardholder data.
  •  Allows patients to be more accurate in completing forms due to their access to files and records at home.
 
Contact Norman Snidow at nsnidow@patientworks.com for more information.  His phone number is 919.238.4754.