The Human Touch in Self-Service:

PatientWorks Video Attendant

Seamless, Real-Time Support for Every Patient at Your Check-In Kiosk.

Stop Patient Frustration. Start Seamless Check-Ins.

Patients love the speed of self-service, but sometimes a little confusion leads to an abandoned kiosk and a frustrated patient. The Video Attendant eliminates the anxiety of getting stuck, ensuring every check-in is successful.

Challenge: Patient Anxiety.

Solution: Immediate face-to-face connection builds confidence and trust.

Challenge: Kiosk Abandonment.

Solution: Help is a tap away, preventing walkaways and ensuring data capture.

Challenge: Overburdened Staff.

Solution: Centralize your best team members to assist multiple locations efficiently.

Smarter Than a Standard Video Call: Precision Guidance

The beauty of the Video Attendant lies in its intelligent connection. It's not just a video chat; it’s a guided, informed solution.

Attendants have secure, EMR-integrated access to the patient's data. They can offer truly informed support, addressing complex issues like co-pays or insurance verification with confidence.

Key Results: Extend Your Reach, Improve Experience

1. Staff Extension: Centralize your team to cover multiple sites, maximizing resource efficiency.

2. Language Access: Instantly connect patients to on-demand language interpretation services.

3. Maximize Completion: Increase the rate of fully completed check-ins and form submissions.

4. Concierge Service: Deliver a personalized, high-touch welcome without the need for constant on-site staffing.

Ready to Connect Your Patients and Your Staff?

See the Video Attendant in action and learn how PatientWorks can integrate with your EMR to transform your front-end operations.

Concierge Service

The Video Attendant allows you to provide concierge service for your patients. You can choose how to use the Video Attendant service during the patient check in process. Some healthcare providers prefer to have a human touch with patients and this feature allows them to do so with fewer staff.

Patient Satisfaction

Patients initially may need assistance with using certain aspects of a self-service kiosk. A Video Attendant is one way to assist patients. This will encourage patients to use the kiosk and save staff time. By providing this additional layer of support, patient satisfaction will improve.

Empower Staff

Rather than being bombarded with patients that might need assistance at the kiosk, staff can have the tools to be able to assist patients. Leveraging central call center staff, this feature provides personal assistance to patients when they need it.

Help your patients when they need it.

With the wide diversity of patients and language needs, having interpreters available at all locations is difficult. The Video Attendant allows a central staff of interpreters to be available at multiple locations as needed.

Let us share our experience in patient self-service solutions with you.