Increase engagement and improve patient satisfaction with two-way messaging. Texting is the most popular patient engagement method in today's world. Send texts and emails and push notifications with PatientWorks Messenger.
Streamline communication between patients, providers, staff, and caregivers.
A New Staff Communication Tool
At PatientWorks, we understand patient intake and patient self-service. We also know the challenges of patient access and the complexity of patient workflows. In the new COVID-19 world, we know there are concerns about infections and the safety of both staff and patients. Empower your staff with new communication tools. PatientWorks Messenger provides a new level of communication with your patients. Our Messenger solution allows you to communicate with patients via text or email as they move through their pre-registration activities and their arrival for their telehealth or in person visits. Messenger allows staff to send and receive text messages to patients thereby knowing their exact status in the check-in and intake process. If the patient is waiting in their car, staff can communicate with the patient and let them know when to come into the facility for their appointment. If it is a telehealth appointment, staff can communicate with the patient on timing and details of the telehealth visit.
Template Messages/Free Form Text
Staff can easily communicate with the patient by text at any time. The messages can be standardized template messages or free form typed text messages responding to a patient's inquiry.
Template messages provide a fast and detailed response to the standard workflows and allow you to be assured the correct responses are being given at each step of the process. Messenger supports "wait in the car" registration queue (or anywhere for that matter). Staff can monitor multiple patients messaging at one time through the staff tool.
Staff View of Messages
The Messenger Staff Tool provides staff with a view of all patients in the Care Wizard and those that have received appointment reminders in the Preregistration Queue. Within the application, staff can exchange two-way messages with the patient providing directions, updates, and answering questions. The view can be filtered by service area, provider, etc. Staff sees alert if a patient has sent a text message.
Some of the benefits of PatientWorks Messenger
With Messenger, communications between patients and staff are simplified and quicker. Using the Messenger application in conjunction with KioskWorks Cloud software, patient mobile intake and self-service can be deployed with a strong communications platform.
Patient satisfaction is improved due to the patient being able to quickly and easily communicate with the healthcare provider staff reducing communication frustrations and allowing the patient to effectively use the provider’s patient self-service solutions.
Benefits of PatientWorks Messenger:
Saves Staff Time
Due to the efficiency of text messaging, staff and providers will save time. etc. Let your patients bypass unnecessary office visits, annoying calls and long hold times with direct patient-provider messaging. Depending on the use cases and workflows you build in Messenger, you can avoid telephone tag, call backs, and other troublesome communication issues.
Stop Manual Stuff
AVOID FRUSTRATING YOUR PATIENTS
Remove patients’ frustrations with automated phone systems and leaving voice mails or being lost in the phone system trying to get answers.
How many times have you heard from patients that it is hard to reach the correct person on the phone to get answers to their questions?
With Messenger, staff is alerted when a text message is received from the patient and staff can respond to the text. No phone directory trees to navigate, no voice messages, just direct communication with the correct staff member.
Had trouble reaching the patient in a timely manner? Texting can improve the ability to reach the patient quickly if you need to adjust the appointment, get more information, or provide new information before their visit.