Hold My Place

Enhance your queue management for areas where you do not schedule appointments
Digital Queue Management for Urgent Care & Clinics

Allow Patients to reserve spots in a busy location service queue

Hold My Place enables patients to reserve their spot in line from any mobile device or home computer. The solution streamlines arrivals, reduces waiting room congestion, and improves the overall patient experience.

Long wait times are a major cause of patient dissatisfaction.  Reserving a spot in the queue allows patients to avoid long wait times and have a smoother patient visit.

Queue Display Board Waiting Room
Queue Change Texts

Benefits for Patients

  • Wait Comfortably at Home: Patients can remain at home, finish work, or care for family instead of sitting in a crowded waiting room.
  • Reduced Exposure to Illness: Minimizes time spent around other sick patients, lowering the risk of secondary infections such as flu, COVID‑19, or seasonal viruses.
  • Clear Expectations: Provides real‑time visibility into queue position, reducing anxiety and uncertainty about wait times.
  • Greater Convenience & Control: Patients can choose a time slot that fits their schedule, making urgent care feel more modern and consumer‑friendly.

Benefits for Urgent Care Facilities

  • Load Balancing & Patient Smoothing: Helps distribute patient volume more evenly throughout the day by encouraging selection of open time slots.
  • Decongested Waiting Rooms: Reduces overcrowding, improves safety, and creates a calmer environment for both patients and staff.
  • Improved Staff Satisfaction: When patients arrive with clear expectations, front‑desk interactions are smoother and less stressful, reducing burnout.
  • Enhanced Market Competitiveness: Digital check‑in tools differentiate your clinic and attract patients who prefer modern, self‑service options.
  • Pre‑Registration Opportunities: Patients can complete demographic and insurance information before arrival, reducing data‑entry errors and speeding up door‑to‑doctor time.
Visitor Management Flow Improvements

Ready to Give Your Patients the Ability to Reserve a Spot in your Queue?

See Hold My Spot in action and learn how PatientWorks can enhance your patient flow, engage more patients and improve patient satisfaction.

Certainty of Service

Not knowing how long the service queue is or how long a patient might have to wait can cause confusion, distrust, and cause patients to go elsewhere for care.  Improve your queue management to see more patients and happier patients.

Patient Satisfaction

Studies show that long wait times are a key reason for patient dissatisfaction.  When a patient is not feeling well, wants to see the provider, and experiences a long wait time, the patient becomes dissatisfied with the service provider.  There are solutions to this issue.  Are you ready to employ a better solution?

Does not require integration with your EMR

The Hold My Place solution is independent of your EMR and is useful for high volume service areas.  Patients can easily reserve a spot from their mobile phones and not wait in a long queue.  You setup schedules and resources in the application.  Patients receive text confirmations of their reservations and can arrive just in time with minimal wait time.  PatientWorks also offers patient self-scheduling of appointments for those providers that want integration with the scheduling applications.

Do not keep your patients waiting.  Improve your patient flow with PatientWorks Hold My Place

Do patients avoid your locations due to long lines and significant wait times?  Give them visibility on the current wait times and the ability to reserve a spot in the queue.
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Let us share our experience in patient self-service solutions with you.